Privacy Policy

1. Introduction

Eternity Photos Inc., a Delaware corporation ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eternity.photos (the "Site") and use our permanent photo archival services (the "Services").

By accessing or using our Site or Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.

2. Company Information

Eternity Photos Inc.
1875 Mission St Ste 103, Unit #649
San Francisco, CA 94103
United States

For privacy-related inquiries, contact us at: privacy@eternity.photos

3. Information We Collect

3.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account or register for our Services
• Upload photographs or other content for archival
• Make a purchase or payment
• Contact us with inquiries or support requests
• Subscribe to our newsletter or marketing communications
• Participate in surveys, promotions, or contests

This information may include:

• Identity Information: Name, email address, postal address, phone number
• Financial Information: Payment card details, billing address (processed through secure third-party payment processors)
• Content: Photographs, images, and associated metadata you upload for archival
• Communications: Records of correspondence with us
• Preferences: Marketing preferences, account settings

3.2 Information Collected Automatically

When you access our Site, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, click patterns, referring URLs
• Location Information: General geographic location based on IP address
• Cookies and Similar Technologies: See Section 7 below

3.3 Information from Third Parties

We may receive information about you from:

• Payment processors (transaction confirmation, fraud prevention data)
• Analytics providers
• Marketing partners (with your consent)

4. How We Use Your Information

We use the information we collect to:

• Provide Services: Process your photo archival orders, create and manage your account, and deliver our Services
• Process Payments: Complete transactions and send related information including purchase confirmations and invoices
• Communicate: Send service-related notices, updates, security alerts, and support messages
• Improve Services: Analyze usage patterns to enhance our Site and Services
• Marketing: Send promotional communications (with your consent where required)
• Legal Compliance: Comply with legal obligations, respond to legal requests, and protect our rights
• Security: Detect, prevent, and address fraud, security breaches, and technical issues
• Archive Preservation: Maintain records necessary for the long-term preservation of your archived materials

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Storage Partners: Iron Mountain (USA) and Arctic World Archive (Norway) for physical storage of archived materials
• Payment Processors: Stripe for payment processing
• Cloud Services: For secure data transmission and temporary storage during processing
• Analytics Providers: For website analytics and performance monitoring

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of such transaction.

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain records for archived materials (which may be retained indefinitely as part of our archival service)

For archived photographs and materials, retention is governed by your service agreement and may extend for the lifetime of the archive (up to 1,000+ years for physical media).

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our Site. Cookies are small data files stored on your device.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Site to function properly
• Analytics Cookies: Help us understand how visitors interact with our Site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

7.2 Your Cookie Choices

You can control cookies through your browser settings. Note that disabling certain cookies may affect Site functionality.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication requirements
• Regular security assessments and audits
• Employee training on data protection
• Physical security measures at our storage facilities (ISO 27001 certified)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

9.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications

9.2 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information

9.3 European Residents (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at privacy@eternity.photos.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including:

• United States: Where our company is headquartered and where Iron Mountain storage facilities are located
• Norway: Where the Arctic World Archive is located

These countries may have data protection laws different from your country. We implement appropriate safeguards for international transfers, including Standard Contractual Clauses where required.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us at privacy@eternity.photos. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information.

12. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice (such as email notification or a prominent notice on our Site).

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

14. Dispute Resolution

Any disputes arising out of or relating to this Privacy Policy shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Service, including binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Eternity Photos Inc.
Attn: Privacy Officer
1875 Mission St Ste 103, Unit #649
San Francisco, CA 94103
United States

Email: privacy@eternity.photos

For data subject access requests or to exercise your privacy rights, please email privacy@eternity.photos with the subject line "Privacy Rights Request."